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Maintenance Support Services Overview
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Motorola/Symbol Global Services
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On-Site System Support |
A
field service technician is dispatched
to your facility to speed problem
diagnosis and resolution. No need
to stock equipment replacements or
manage product returns.
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Shorter repair cycle, reducing
downtime and increasing
productivity.
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Products maintained at your location
and guaranteed to work in your
environment.
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Simplified asset management with
equipment never leaving your
facility.
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Service Center Support |
When
you want defective devices fixed instead
of replaced, Motorola/Symbol provides equipment
repair at service centers around the
world.
When your
equipment is received at the nearest
Motorola/Symbol Service Center depot, it is
cleaned, repaired, tested, aligned and
calibrated to original manufacturing
specifications. Service also
includes replacement of worn or
scratched parts.
You select
the best turnaround time that works best
for your business:
Telephone
Support
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Monday
- Friday
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8:00AM
- 5:00PM
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Customer-supplied spares required.
Turnaround
time does not include time in transit.
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Advanced
Exchange
Support |
This
offering is available for select
products only. Advanced Exchange
is a simple, cost-effective way to
manage products needing repair,
particularly when you have widely
dispersed facility locations.
You will
have ready access to a pool of spare
products for your Motorola/Symbol products with
just a phone call to the Service Center.
If a device needs replacement, it will
be shipped next business day. You
return the defective device to the
Motorola/Symbol Service Center within 30 days.
You avoid the expense of purchasing and
managing spare products because Motorola/Symbol
owns the spares and coordinates delivery
of replacements to the right locations
in your enterprise.
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Service from the Start |
This
option is currently available on the
following products:
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MC1000
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MC3000
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MC9000 Series
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MC50
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MC70
This
coverage offers more service at a lower
annualized price than a standard service
contract. This is a multi-year
service program that must be purchased
within 30 days of the product purchase.
Excluded from coverage is damage caused
by natural or man-made disasters such as
fires, floods and theft.
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Optional Program Services
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Motorola/Symbol stores and reloads software
applications onto your terminals at the
time of repair.
Comprehensive coverage is part of
Service from the Start. It extends
coverage to accidental breakage.
It covers normal wear and tear, as well
as repairs to displays, touch screens,
plastics, keypads, exit windows, and
other components damaged through
accidental breakage.
Comprehensive Coverage can be added to
standard Service Center programs.
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Intermec
Service
Plans
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Intermec -Depot Plans |
- Contracted turnaround
times
- Time and money savings
over per-incident repair
- Built in price
protection�no surprises
- Industry-recognized,
best-in-class service and support
- Devices
can be eligible for comprehensive-type
coverage under this plan type
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Intermec On-Site Plans |
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Direct savings when
compared to per-incident repair pricing
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Indirect savings on long-term ownership
costs by extending the useful life of
repaired devices
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Unrestricted telephone-based support
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In the USA, Medallion� customers can
apply for Return Authorizations,
and view a variety of
contract-related online reports 24/7
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A variety of contract repair plans and
coverage options
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Built in price protection
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90-day warranty on repairs
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Industry-leading repair performance and
quality
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Only Intermec factory-trained personnel
working with authorized parts,
test fixtures and
procedures
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Committed response times
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Offered up to 150 miles (241km) � where
available
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Unmatched performance-to-contract levels
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Intermec Overnight Exchange Plan |
- Direct savings when
compared to per-incident repair pricing
- Indirect savings on
long-term ownership costs by extending
the useful life
of repaired devices
- Unrestricted
telephone-based support
- In the USA, Medallion�
customers can apply for Return
Authorizations,
and view a variety of contract-related
reports online 24/7
- Monthly reports of
spares pool activity
- Built in price
protection
- 90-day warranty on
repairs
- Industry-leading
repair performance and quality
- Only Intermec
factory-trained personnel working with
authorized parts,
test fixtures and procedures
- Committed response and
turnaround times
- Unmatched
performance-to-contract levels
- Medallion Complete
comprehensive coverage available at no
additional
charge with 3-year plan purchase
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Intermec Third Party Equipment Coverage |
Medallion� Service
Contract Plans are available on selected
non-Intermec equipment. "Gold"
Second-business-day On Site and "Bronze"
five-business-day Depot coverage plans
are available for selected non-Intermec
data collection devices, under the
Intermec Multi-Vendor Product (MVP)
program.
Intermec's Multi-Vendor
Product (MVP) program helps multi-vendor
data collection customers transition
service coverage smoothly from
alternative device brands to Intermec
equipment. These customers need not
worry that alternative vendors will
withhold service coverage from
previously-purchased alternative brand
equipment once the customer has chosen
Intermec for new device purchase. Having
all this data collection devices under
Intermec coverage allows customers to
make just one call for service.
Call for
Product Eligibility
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Intermec Medallion Complete Coverage |
- Three years of locked
in price protection
- Insurance against
unbudgeted repair costs
- Direct savings when
compared to per-incident repair pricing
- Indirect savings on
long-term ownership costs by returning
repaired units
to factory operation specifications
- Unrestricted
phone-based telephone support
- In the USA, Medallion�
customers can apply for Return
Authorizations,
and view a variety of contract-related
reports online 24/7
- A variety of contract
repair plans and coverage options
- 90-day warranty on
repairs
- Committed turnaround
and response times
- Unmatched
performance-to-contract levels
Medallion Complete
provides a level of coverage beyond
standard service contracts. Whereas
standard contracts traditionally provide
coverage for defects and failures in
components and parts, Medallion Complete
coverage defects and failures, but also
workplace-related damage to critical
data collection devices. Medallion
Complete is automatically applied to
devices when a 3-year Medallion Depot
Service Contract plan (�Silver� or
�Bronze�) or an Overnight Replacement
contract (�Silver Replacement) is
purchased within 30 days of the purchase
of the equipment to be covered.
Medallion Complete coverage comes at no
extra charge.
With a three-year
Medallion Complete agreement on eligible
equipment, customers pay nothing beyond
the price of the contract for repairs on
covered devices for the life of the
contract. Medallion Complete agreements
include a variety of depot plans and an
overnight advance spares replacement
program, all with an unmatched 90-day
guarantee on repairs:
- Bronze 5-business-day
turnaround plan
- Silver 2-business-day
turnaround plan
- Silver Replacement
Overnight Spares plan
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ZebraCare�
Extended
Warranty
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ZebraCare Standard |
Covers all labor and parts (excluding
printheads, accessories, and batteries),
cleaning and adjustment, and
preventative maintenance at no
additional cost - with a three to five
day turnaround and free return shipping
via ground.
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ZebraCare Advantage |
Includes all the features of the
Standard package, PLUS a two-day or
better turnaround on all corrective
maintenance and free return shipping via
ground.
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ZebraCare Advantage Overnight
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All
the features of ZebraCare Advantage,
PLUS free next-day return shipping.
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ZebraCare Advantage Plus
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Zebra
maintains a pool of up to 6 percent of
your inventory at their facility for
same-day exchange, with free overnight
shipping of repaired units returned to
the pool. Includes monthly
activity reports.
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ZebraCare Optional Services |
This service is available for Desktop
and Mobile printers only.
Upgrades warranty to cover printhead
replacement and physical damage repair.
This coverage is available for Mobile
printers only.
Upgrades coverage to include a
predetermined number of battery
replacements. Zebra will replace
20%, 30%, or 40% of your batteries per
year when the old ones become depleted.
Minimum of 10 units required for
coverage.
This coverage is available for
High-performance and
Industrial/Commercial printers only.
Upgrades coverage to include a
predetermined number of printhead
replacements. Zebra will replace
20%, 30%, or 40% of your printheads per
year when the old ones become worn.
Minimum of 10 units required for
coverage.
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