FieldCentrix

FieldCentrix Enterprise is a wireless service management solution that strategically automates and streamlines manual processes and centralizes disparate applications associated with field service. The robust solution eliminates the costs and inefficiencies of a paper-based operation, optimizes service resources, and provides standardized practices to support key business improvement initiatives and fast deployment.

FieldCentrix Enterprise is a complete application suite that seamlessly links process, people, parts, and data through the combination of workflow software, real-time wireless and Web communications, and mobile devices.

The solution includes:

• FX Mobile - smart client for wireless work order management in the field

• FX Service Center - Web-based solution for call taking, scheduling, dispatching, and customer management

• FX e-Service - portal for customer self-service via the Internet

• FX Resource Utilization - optimizing tool for accurately planning, tracking, and analyzing resources

It also easily integrates into your existing business environment to create a cost-effective, high-impact solution that leverages existing ERP/CRM investments, maximizes service margins, and offers immediate bottom-line results and a quick ROI.

FX Mobile

FX Mobile� is a revolutionary workflow software product that uses innovative wireless communications technology with handheld computers, laptops, and PDAs to automate field service processes and help field service personnel do their jobs better and faster. With FieldCentrix's smart mobile client technology, field service technicians are able to complete their work, uninterrupted, regardless of wireless coverage. Along with FX Service Center�, FX Mobile eliminates the manual inefficiencies and paperwork that can overwhelm your service technicians and your business. With FX Mobile, service technicians receive work orders electronically on their mobile devices. It then guides them, screen by screen, through the job - prompting them to perform standard tasks, take notes, and even record future recommended repairs or activities.

For equipment-centric service organizations, service technicians can expedite problem diagnosis and resolution using FieldCentrix's unique equipment diagnostics, readings, and tasks framework. And, wireless data communication keeps them in real-time contact with each other and the office, cutting down on cellular phone and pager bills.

For other service organizations, FieldCentrix's general tasking framework provides step-by-step guidance through service tasking, ensuring that service detail is captured and available for reporting or analysis.

When done, the customer approves the work by signing the worker's screen. With the touch of a button, the completed work order is automatically sent to the office for processing and customer billing. At the same time, the service worker can email or print a copy of the work summary to multiple customer contacts for instant review. No intervention from the office is needed.

With FX Mobile, your field service personnel can now spend their time in the field, better serving customers, generating new business, and increasing your bottom line. FX Mobile is an international offering that supports various languages, as well as currencies, measurement systems, and time zones.