Parts fulfillment can be as critical to your business as
the managing of technician resources or automating work orders.
Unfortunately, the need to minimize rolling truck stock is
often directly at odds with having parts immediately on-hand
to complete a service call.
At Compsee, we help service organizations get a handle on
their parts demand as well as on their bottom line. With
knowledge of the parts your technicians carries with them,
and up-to-date information on parts stored in central locations;
a dispatcher can assign emergency calls to technicians carrying
key parts.
Technicians can also query the database themselves if necessary,
locating a needed part in a nearby technician's vehicle so that
a swap can be made in the field. Because your service managers
can track parts usage metrics through the same data, the
prospects for identifying high cost/low volume parts, or
ways to reduce unnecessary inventory, are also
significantly enhanced.
Rolling Truck Stock
The inventory application allows technicians to manage their
truck inventory using either parts lists or bar code scanning.
Stored in a Mobile Terminal, the captured
information can be reported or integrated into your warehouse
management or inventory control system, extending your
enterprise inventory system to the frontline by effectively
turning your service vehicles into mobile "bin" locations.
Because many service vehicles carry between $5000 and $10,000
in parts inventory, millions of dollars in unaccounted assets
can be at risk. By improving the management of your truck
stock your business can decrease parts waste and loss, increase
technician accountability, and improve customer satisfaction by
increasing the likelihood that your technicians will have the
parts they need on hand.
Parts Depot Management
Because of the costs and risks associated with maintaining
large truck inventories, many companies are adopting a strategy
of using central parts depots with overnight or same-day delivery.
To accomplish this, information must be able to move quickly and
accurately through the service supply chain, which is exactly the
result you get by tying systems together.
As an industry leader in automated materials management - from
bar code printers and scanners, to business applications and
network communications - Compsee has been helping businesses
streamline supply chain processes and secure a competitive
advantage for over 20 years. In concert with valued partners
we can help you implement the right inventory management solution
to address any business challenge.
