Making a service call that results in the removal of
equipment for repair involves assuming responsibility
not only for the repair, but for the part itself.
Accurately tracking a part through your facility is key
to making sure that any repairs are done correctly and
on time.
Whether your business is providing OEM service, third
party maintenance, or fourth party depot repair, as part
of the service supply chain you stand to reap the benefits
of everything that business process automation and mobile
computing have to offer.
With Compsee's combined solutions for field service and
in-premise item tracking, you can cut costs and improve
efficiencies by monitoring items cycling through the repair
process. In the field your technicians can record equipment
being removed from the customer site, even affixing a bar
code for faster identification. This information, along with
time and date stamps, customer information, or equipment
history, can then be shared electronically with the repair
depot, eliminating transcription errors or the possibility
of documentation becoming misplaced. Using bar code equipment
movement through the repair process can also be monitored from
pick-up to return, improving customer service.
